Return & Exchange Policy

At Crochet Couture, we take pride in the quality and craftsmanship of our handmade crochet products. We want you to be completely satisfied with your purchase, and we offer the following guidelines for returns and exchanges:

1. Eligibility for Returns
- Handmade Products: Due to the nature of handmade items, we only accept returns for items that are damaged or defective upon arrival.
- Custom Orders: All custom-made products are non-returnable and non-refundable, as they are made specifically for you. Please ensure all details are correct when placing a custom order.

2. Return Conditions
- To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging.
- Returns must be initiated within *7 days* of receiving your order.
- Shipping costs for returns are the responsibility of the customer unless the item is defective or damaged upon arrival.

3. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us at [crochetcouture75@gmail.com] within *48 hours* of receiving your order with a description and photos of the damage. We will work with you to provide a replacement or refund.

4. Return Process
- To initiate a return, please contact us at [crochetcouture75@gmail.com] with your order number and reason for the return. Once approved, we will provide instructions on where to send the returned item.
- After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

5. Refunds
- If your return is approved, a refund will be processed to your original payment method within *7-10 business days*.
- Please note that original shipping costs are non-refundable.

6. Exclusions for Returns and Exchanges
- We are not responsible for return items lost in transit. It is recommended to use a trackable shipping service or purchase shipping insurance.

7. Customer Satisfaction
- Your satisfaction is important to us. If you have any issues with your order, please reach out to us directly at [crochetcouture75@gmail.com], and we’ll do our best to resolve the situation.

Thank you for choosing Crochet Couture, and we appreciate your understanding of our handmade processes.